Terms of service

Terms and Conditions

Effective Date: August 9, 2025

Welcome to Poppy’s Secret Treasures (“we,” “our,” or “us”). By accessing or using PoppysSecret.com, you agree to these Terms and Conditions. Please review them carefully before making a purchase.

1. Use of Our Website

By using this site, you confirm that you are at least 18 years old (or at least the legal age in your jurisdiction) and legally permitted to purchase from us. You agree not to use the site for any unlawful purpose or violate these Terms.

2. Product Information

We aim to keep product descriptions, images, and pricing accurate; however, we cannot guarantee that they are error-free. We reserve the right to correct mistakes or update product details without notice.

3. Orders and Payment

All orders are subject to acceptance and availability. Prices are in U.S. dollars and may change. Payment is due at the time of the order. We reserve the right to refuse or cancel any order at our discretion (e.g., suspected fraud or inventory issues).

4. Shipping and Delivery

We typically process orders within 1–3 business days (excluding weekends and holidays). Shipping times vary by location and carrier. We’re not responsible for shipping delays beyond our control.

5. Returns & Refunds

Because of the nature of our products and hygiene considerations, all sales are final. We do not accept returns or exchanges unless the item arrives damaged or defective.

  • If you receive a damaged or defective product, please contact us within 7 days of receiving the item at contact@poppyssecret.com, including your order number and photo of the damaged item.

  • We will review your claim and, if approved, provide a replacement or issue a full refund—at our discretion.

  • Items must be returned in the condition they were received (unopened, unused, and with all original packaging and labels intact).

  • Return shipping may be handled by us or reimbursed if deemed our responsibility.

6. Loyalty Program and Rewards

Participation in our loyalty program is subject to its specific rules and eligibility criteria. We reserve the right to modify or discontinue the program at any time, with or without notice.

7. Limitation of Liability

To the fullest extent permitted by law, Poppy’s Secret Treasures is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services.

8. Updates to These Terms

We may revise these Terms at any time. Updates will be posted here with a new effective date. Continued use of our site indicates your acceptance of the changes.

9. Contact Us

If you have any questions regarding these Terms or the Return Policy, please reach out to us at:
Poppy’s Secret Treasures
Email: contact@poppyssecret.com
Website: www.PoppysSecret.com